Privacy policy

Privacy Policy

At Shop Basix, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.

Information We Collect

When you visit or place an order on Shop Basix, we may collect the following personal information:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed securely by third-party payment providers)
  • Order and purchase history
  • IP address, browser type, and device information

How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Communicate with you about your order, delivery, or support requests
  • Provide customer service
  • Send order confirmations and important service emails
  • Improve our website and customer experience
  • Prevent fraud and ensure site security

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, analyze traffic, and improve site performance. These tools help us understand how visitors use our site so we can enhance usability.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain site features.

Third-Party Services

Shop Basix uses trusted third-party services such as payment processors, analytics providers, and advertising platforms (including Google services) to operate our business.

These third parties may collect, use, or process data in accordance with their own privacy policies. We only share information necessary for them to perform their services.

Data Security

We take reasonable steps to protect your personal information using industry-standard security measures. Payment information is handled securely by our payment providers and is not stored on our servers.

Your Rights

You have the right to:

  • Request access to the personal data we hold about you
  • Request correction or deletion of your personal information
  • Opt out of marketing communications at any time

To exercise these rights, please contact us using the information below.

International Data Transfers

Our website is powered by platforms and service providers that may store or process data outside your country. By using our website, you consent to the transfer and processing of your information in accordance with this policy.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at contact@shopbasix.com