Shipping policy
At Shop Basix, we are committed to providing you with the best shopping experience and delivering your orders in a timely and reliable manner. Below is our shipping policy, outlining everything you need to know about shipping times, costs, and processes.
Processing Time
Once your order is placed, our team will process it within 2-3 business days. Orders are shipped during business hours, Monday through Friday, excluding weekends and public holidays. You will receive a notification email with tracking information once your order has been shipped.
Shipping Methods & Delivery Times
We offer a variety of shipping options to cater to different needs. The delivery time for your order depends on your location and the shipping method selected at checkout. Estimated delivery times are as follows:
- Standard Shipping: 5-7 business days (Domestic) / 7-14 business days (International)
- Expedited Shipping: 2-3 business days (Domestic) / 5-10 business days (International)
- Express Shipping: 1-2 business days (Domestic) / 3-7 business days (International)
Please note that these are estimated delivery times and may vary depending on factors like customs processing (for international orders), weather conditions, and other unforeseen circumstances.
Shipping Costs
Shipping costs are calculated based on the shipping method chosen and the destination of the order. You can view the exact shipping cost during the checkout process. We offer free standard shipping for orders over a specified amount (please check the product page or checkout page for more details).
International Shipping
We are happy to offer international shipping to many countries around the world. Please note that international orders may be subject to customs duties, taxes, and fees that are beyond our control. These additional charges are the responsibility of the customer and will be assessed by the destination country's customs office.
Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can track the status of your shipment using the link provided in your tracking email. Please allow 24-48 hours for the tracking information to update after shipment.
Missing or Lost Packages
If your package is lost or missing, please contact us at theshopbasix@gmail.com as soon as possible. We will investigate the issue and work with the shipping carrier to resolve it. Please note that once a package has been confirmed delivered by the carrier, we cannot be held responsible for lost or stolen packages.
Incorrect Shipping Information
It is important to provide accurate and complete shipping information at the time of checkout. If there is an issue with the shipping address provided, please contact us immediately. We cannot be held responsible for delays or non-delivery due to incorrect shipping details.
Order Modifications
Once an order has been placed and processed, we are unable to modify the shipping address or change the items in the order. If you need to make any changes, please contact us immediately, and we will do our best to accommodate your request before the order is shipped.
Contact Us
If you have any questions or concerns about your order or shipping, please don't hesitate to reach out to our customer service team. We’re here to help and ensure that your experience with Shop Basix is smooth and enjoyable. Visit our Contact Us page for more information.